Privacy Policy

Effective date: 17 October 2025

1. Introduction

Coastal On View (“we”, “us”, “our”) operates this website (the "Site") and is committed to protecting the privacy of visitors and guests. This Privacy Policy explains what personal information we collect, how we use it, how it may be shared, and the rights you have regarding your data.

By using the Site, contacting us, or making a booking, you consent to the practices described in this Privacy Policy,

2. What information we collect

We may collect the following types of personal information:

Contact information: name, email address, phone number, mailing address
Booking-related information: stay dates, number of guests, payment details (e.g. via third-party payment processors)
Website usage data: IP address, browser type, device type, pages visited, time spent, referrer URL
Cookies and tracking data: cookies, analytics, logs, pixel tags
Communications: any messages you send to us (e.g. via contact or booking forms)

We collect this information when you:

Make a booking or enquiry
Register or complete forms on our Site
Use the Site (automatically via analytics or cookies)
Communicate with us

3. How we use your information

We use the collected information for purposes including:

Processing and managing your bookings
Communicating with you (e.g. confirmations, changes, service messages)
Providing customer support
Running and improving the Site, analytics, and internal operations
Complying with legal obligations (e.g. tax, safety, regulatory requirements)
Detect and prevent fraud or misuse of the Site or property

4. Sharing and disclosure

We may share your personal information with:

Service providers / third parties who perform services on our behalf (e.g. payment processors, cleaners, property management software)
Legal or regulatory authorities if required by law or in response to valid requests
Affiliated or contracted parties assisting with the operation of the property or website

We will not sell or lease your personal information to unrelated third parties.

5. Cookies and tracking

We use cookies and similar technologies to collect website usage data, improve functionality, and understand how visitors use the Site.

You may disable or block cookies via your browser settings, but this may affect the Site’s functionality.

6. Data retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable laws. When no longer needed, we securely delete or anonymize the data.

7. Security

We use appropriate technical, organizational, and administrative measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure—absolute protection cannot be guaranteed.

8. Your rights

Depending on your jurisdiction and applicable law, you may have rights including:

Accessing the personal data we hold about you
Requesting correction, update, or deletion of your data
Restricting or objecting to certain processing
Withdrawing consent (where processing is based on consent)
Data portability
Lodging a complaint with a relevant data protection authority

To exercise these rights, contact us at the contact information below. We may require verification before acting on such requests.

9. Children

The site is intended for adults. We do not knowingly collect personal information from minors. If we become aware that a minor’s information has been collected, we will take steps to delete it.

10. Changes to this Privacy Policy

We may update this policy from time to time. We will post the updated version on the Site with a revised “Effective date.” Please review this page periodically.

11. Contact information

If you have questions, concerns, or want to exercise your rights under this policy, you may contact us at:

Coastal On View
coastalonviewgoldcoast@gmail.com